Shipping Times and Costs

All Shipping is with Federal Express.

Second Day service is considered Standard Shipping.  Items ordered will arrive 2 business days after shipments leave our distribution center.

Price is dependent on item weight and shipping zone.  All shipping costs and times are controlled by Federal Express and are visible in your shopping bag at the time of purchase.

Express Shipping/Overnight Service is available as an option at the time of check out.

You will receive an e-mail containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit TRACKING to check the most up-to-date status of your order with Federal Express.

How to return

Return Procedure and Conditions

We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

You can return any item purchased on our store within 7 days from the delivery date.  If you wish to return an item after that period, a 25% restocking charge will be incurred.   Here’s how to return:

  • Make sure the items are in the original packaging and the same condition you received them in, with all tags still attached.
  • Fill out the online RETURN FORM in order to get a Return Authorization Number by email.
  • Write the Return Authorization Number on the outside of the box.
  • Ship the parcel by Federal Express to the below address and be sure insurance is included for at least the value of your return.

Ship your return to:
Paolo Guzzetta Firenze, LLC
30 Commerce Road
Stamford, CT  06902

Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items and will be credited back to the original form of payment.  If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.
You may check the receipt of your return status through the Federal Express Tracking Number you find on your copy of the shipment airway bill.
Notes:

  • We cannot accommodate exchanges at this time

Refunds

Receiving your refund

After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.

Refund times depend on the payment method used when purchasing:

  • Credit or Debit Card: refund times will depend on the Card Company’s policies. We assure you that the currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees
  • Payment with PayPal: The refund will be visible within 24 hours from when you receive your confirmation e-mail.

Shipping Times and Costs

All Shipping is with Federal Express.

Second Day service is considered Standard Shipping.  Items ordered will arrive 2 business days after shipments leave our distribution center.

Price is dependent on item weight and shipping zone.  All shipping costs and times are controlled by Federal Express and are visible in your shopping bag at the time of purchase.

Express Shipping/Overnight Service is available as an option at the time of check out.

You will receive an e-mail containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit TRACKING to check the most up-to-date status of your order with Federal Express.